Patient Support

One Patient Services

One Patient Services (OPS) is a subsidiary of QOL Medical that provides patient support services for individuals treated with Sucraid. One Patient Services is the source for information regarding the drug treatment, the disease, dietary counseling, and daily living tips for individuals taking Sucraid. One Patient Services offers the SucraidASSIST™ program that provides excellent customer service as well as peer and dietary support.

SucraidASSIST Patient Support Program

The SucraidASSIST program is designed to be the primary resource for Sucraid patients, caregivers, and healthcare providers, where ASSIST stands for “Access and Support Services in Sucraid Therapy”.

What are SucraidASSIST Services?

Financial Assistance
  • Financial assistance may be available for patients who meet certain income and other eligibility requirements
  • Both the specialty pharmacy that dispenses Sucraid and SucraidASSIST can provide guidance in applying for financial assistance
Health Insurance Coverage Assessment
  • Most plans cover Sucraid
  • Assistance with submitting a prior authorization request, if needed
Medicaid/Medicare Appeal Support
  • Assistance with an appeal of Medicaid and Medicare plans if coverage for Sucraid is initially denied
Specialty Pharmacy Services
  • Help with problems getting your prescription for Sucraid filled
Peer Support Coaches
  • Connection with empathetic peer coaches
  • Tips on daily living with CSID and treatment with Sucraid
Nutrition Counseling
  • Dietary assistance from a registered dietitian
  • Resources for diet management

To Enroll in SucraidASSIST

Sign and Fax

Click the link below to download the form, sign and fax to:

Electronic Enrollment

Click the link below to complete the form and electronically enroll in SucraidASSIST.

Important Safety Information for Sucraid® (sacrosidase) Oral Solution

  • Sucraid may cause a serious allergic reaction. If you notice any swelling or have difficulty breathing, get emergency help right away.
  • Sucraid does not break down some sugars that come from the digestion of starch. You may need to restrict the amount of starch in your diet. Your doctor will tell you if you should restrict starch in your diet.
  • Tell your doctor if you are allergic to, have ever had a reaction to, or have ever had difficulty taking yeast, yeast products, papain, or glycerin (glycerol).
  • Tell your doctor if you have diabetes, as your blood glucose levels may change if you begin taking Sucraid. Your doctor will tell you if your diet or diabetes medicines need to be changed.
  • Some patients treated with Sucraid may have worse abdominal pain, vomiting, nausea, or diarrhea. Constipation, difficulty sleeping, headache, nervousness, and dehydration have also occurred in patients treated with Sucraid. Check with your doctor if you notice these or other side effects.
  • Sucraid has not been tested to see if it works in patients with secondary (acquired) sucrase deficiency.
  • NEVER HEAT SUCRAID OR PUT IT IN WARM OR HOT BEVERAGES OR INFANT FORMULA. Do not mix Sucraid with fruit juice or take it with fruit juice. Take Sucraid as prescribed by your doctor. Normally, half the dose of Sucraid is taken before a meal or snack and the other half is taken during the meal or snack.
  • Sucraid should be refrigerated at 36°F-46°F (2°C-8°C) and should be protected from heat and light.

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit or call 1-800-FDA-1088.


Sucraid® (sacrosidase) Oral Solution is an enzyme replacement therapy for the treatment of genetically determined sucrase deficiency, which is part of Congenital Sucrase-Isomaltase Deficiency (CSID).