One Patient Services
One Patient Services (OPS) is a subsidiary of QOL Medical that provides patient support services for individuals treated with Sucraid. Services include connections to peer support coaches and a registered dietitian. One Patient Services is the source for information regarding drug, disease, diet, and daily living for individuals taking Sucraid.
Additionally, OPS operationally supports our other teams, such as QOL Medical Sales and Marketing, with some of their projects, which include laboratory vendor supply and management support (13C-sucrose breath testing and disaccharidase assay site activation), as well as support for individuals inquiring through our Sucrose Intolerance project, who are exploring the possibility that they may have sucrase deficiency.
In This Section
SucraidASSIST Patient Support Program
SucraidASSIST (“Access and Support Services in Sucraid Therapy”) is a comprehensive program of support, education, and financial assistance services for eligible U.S. patients with Congenital Sucrase-Isomaltase Deficiency (CSID). SucraidASSIST is staffed by dedicated Sucraid specialists who are available to answer all Sucraid-related questions Monday through Friday, 8:30 am to 5:30 pm.
The first point of contact in SucraidASSIST is through our patient care coordinators, who provide the following services:
- Serve as the single point-of-contact for all SucraidASSIST patient support services
- Assess and triage referred patients to the appropriate SucraidASSIST professionals
- Obtain authorization and consent for referral of patients to optional support services
- Follow-up periodically with current Sucraid patients to assess their satisfaction with therapy
- Contact patients who discontinue therapy for rescue attempts/referral to services as needed
- Provide support and education
- Primary point of contact
- Copay assistance may be available
- Deductible and premium support
- Prior authorization assistance
- Most plans cover Sucraid
- Assistance with an appeal of Medicaid and Medicare plans if coverage for Sucraid is initially denied
- Connection with empathetic peer coaches
- Tips on daily living with CSID treated with Sucraid
- Dietary assistance from a registered dietitian
- Resources for diet management